To keep your Hyphae Jewelry looking its best, clean each piece with a toothbrush and dish soap. Tarnish cloths and other tarnish-removing products are also ideal for maintaining the shine and appearance of your jewelry. Avoid wearing your jewelry in the shower or exposing it to water for extended periods, as most water contains trace amounts of chlorine, which can damage the metal over time. Additionally, we recommend removing your jewelry during heavy physical activities to prevent excessive wear and tear.

At Hyphae, we understand that every piece of jewelry experiences wear and tear over time. Our goal is to ensure your jewelry remains wearable for generations. To support this, we offer a limited lifetime warranty on all our pieces. This warranty covers any manufacturer defects, ensuring your jewelry maintains its quality and beauty. Please note that any damage caused by the customer will require a repair fee.

Shipping is free within the United States.

Items will typically ship within 3-5 business days (excluding Holidays).

Items will be sent via USPS Priority Insured Shipping, unless otherwise notified.

Items shipped within the United States typically take 3-5 business days to arrive depending on location.

Once your item is shipped you will be sent a confirmation email along with your tracking information.

Please note that made-to-order items may have different shipping times as stated in the product details.

​Discounted items, custom orders, or personally modified pieces are not eligible for return.

All other returns are accepted within 7 days of delivery, provided the item is in its original condition and includes its original packaging. Proof of purchase will be required.

Hyphae Jewelry is not responsible for your return until it is received. Please ensure all return shipments are insured. ​Once your item is received and inspected you will be contacted regarding your return.

​Please get in touch with any questions regarding our return policies.

Life happens, and sometimes jewelry needs repairs. No worries, we've got you covered. Simply send us an email with photos of the piece that needs repair, and we'll get in touch shortly. We'll assess the necessary repairs and provide you with a quote. Once you approve the quote, we'll send you an insured shipping label to send the piece to us. Upon arrival, we will thoroughly inspect the piece under a microscope to ensure no additional repairs are needed. If further work is required, we will contact you immediately to discuss the next steps. Otherwise, we'll complete the repairs and have your piece shipped back out to you within two weeks.

If you need a ring resized or see a ring on our website that is not available in your size, please send us an email. If it is possible to resize or create the ring in your size, we will do our best to accommodate your request.

All of our metals are nickel-free, except for our white gold. White gold achieves its color by alloying gold with small amounts of nickel, alongside various other metals. While there are some white gold alloys marketed as nickel-free, in our experience, these alloys are typically less malleable and versatile compared to nickel-containing alloys.

We recommend gemstones with a Mohs Hardness Scale rating of 8 or higher. This includes Diamonds, Sapphires, Rubies, Spinels, Chrysoberyls, Alexandrite, and most Beryls. It's important to note that while diamonds are less likely to become scratched over time, other gemstones are more susceptible to abrasion and scratching. Ultimately, the best stone depends on personal preference, budget, and the desired look for the engagement ring.